Customer Engagement

Connect and share data with your organization’s key stakeholders, safely and easily.

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Solution Benefits

Business Process Automation

Make sense of your business data and drive confident decision-making, without having to rely on specialized skills.

Customer and Client Experience Reporting

Track customer interactions with greater accuracy; identify recurring issues and emerging challenges alike.

Brand Loyalty

Bring your customers deeper into your brand ecosystem by offering self-service support and information channels.

Establish a Data Collection Cycle

Turn monthly portal users into daily users and drive organic data collection that builds over time.

Solution Benefits

Business Process Automation

Make sense of your business data and drive confident decision-making, without having to rely on specialized skills.

Customer and Client Experience Reporting

Track customer interactions with greater accuracy; identify recurring issues and emerging challenges alike.

Brand Loyalty

Bring your customers deeper into your brand ecosystem by offering self-service support and information channels.

Establish a Data Collection Cycle

Turn monthly portal users into daily users and drive organic data collection that builds over time.

Business Process Automation
Customer and Client Experience Reporting
Brand Loyalty
Establish a Data Collection Cycle

Overview

Leveraging our team’s unique position at the crossroads of business and technology, Adept Dynamics conceives, builds, and implements cutting-edge web portals for our clients.

In today’s hyper-connected business landscape, web portals are quickly becoming a business requirement for organizations that need to communicate or interact quickly with designated stakeholders. By serving as intuitive digital touchpoints between a business, its internal team members, and its key external stakeholders, portals remove existing business barriers and reduce time-consuming interactions.

For any organization that hopes to engage its customers or clients faster and more effectively, web portals are a highly-effective solution.

Contact our team to learn more about how Adept Dynamics can deliver a custom web portal solution designed to meet your business’ needs.

For additional information, click here to download the Adept Dynamics web portal solution booklet.

What are Web Portals?

Simply put, web portals are specially designed websites that allow an organization the ability to share pre-designated data with predetermined audiences. A web portal’s designated audience can either be an internal party (other employees) or external (business partners, customers, regulatory groups, etc.).

A well-designed web portal coalesces business information from diverse data sources and presents it to its authorized users in coherent and useful ways. Web portals can be designed to directly enable business actions that drive profit and growth.

A web portal traditionally pulls data from a central data source (like the organization’s CRM database). It then presents pre-designated information types to authorized users in a format that makes sense for what they’re trying to accomplish. This means that any business data that’s accessible through a web portal is organically generated through the normal course of business.

A well-designed portal integrates itself into an organization’s operations and workflows organically; it does not require dedicated information updates and it becomes increasingly central to business procedures without commensurate focus, scale, or cost.

What are Web Portals?

Simply put, web portals are specially designed websites that allow an organization the ability to share pre-designated data with predetermined audiences. A web portal’s designated audience can either be an internal party (other employees) or external (business partners, customers, regulatory groups, etc.).

A well-designed web portal coalesces business information from diverse data sources and presents it to its authorized users in coherent and useful ways. Web portals can be designed to directly enable business actions that drive profit and growth.

A web portal traditionally pulls data from a central data source (like the organization’s CRM database). It then presents pre-designated information types to authorized users in a format that makes sense for what they’re trying to accomplish. This means that any business data that’s accessible through a web portal is organically generated through the normal course of business.

A well-designed portal integrates itself into an organization’s operations and workflows organically; it does not require dedicated information updates and it becomes increasingly central to business procedures without commensurate focus, scale, or cost.

Our Customer Engagement Capabilities

Strategic Review and Business Requirements Gathering

While some of our clients already know which stakeholders they intend to engage through a web portal and the services it needs to offer, many business leaders are unsure where to begin.

To ensure that the most accurate, realistic, and properly vetted project success criteria is set and incorporated into our project framework, Adept Dynamics utilizes a custom strategic approach specifically designed for web portal projects.

All Adept Dynamics web portal projects begin with a robust discovery and business requirements gathering phase. Our strategic process accounts for stakeholder identification, business process mapping, and development phase planning. At its core, our strategic review phase is meant to uncover all requisite information our team will need to craft a perfect web portal solution that’s functional, secure, and effective.

Following completion of the strategic review phase, we create a comprehensive business requirements document (BRD) which serves as a comprehensive blueprint to the web portal architecture and defines overall navigation.

Front-End Design

One of Adept Dynamics’ unique web portal capabilities is our ability to pair cutting-edge front-end and UX design with optimized back-end development.

Other web portal development teams build and implement portals with industry-standard presentations and user interfaces (UI) – which is usually far inferior to the type of web experiences most users have come to expect. We differentiate ourselves in this department through our ability to customize and manipulate UI to meet specific business requirements while also providing a UX experience akin to a well-designed, high performing website.

This is achieved by our team’s unique team member capabilities: industry-leading front-end developers with decades of front-end design experience working in close collaboration with our back-end web portal architects.

We have the experience and knowledge of Liquid Language and Portals Web application programming interface (API), which pair with the creativity and expertise of our front-end developers who specialize in front-end relevant code: HTML, CSS, and JavaScript.

To enable the UX from the back end, we command a master of the components and features native to Microsoft Pages, our primary technology platform for web portal solutions.

Integrated Team

Adept Dynamics web portal practice consists of Business Strategists, Solution Architects, Functional Consultants, Power Platform Developers, Front-End Developers, Quality Assurance Engineers, and Project Managers.

When working with other companies’ web portal teams, clients usually only interface with a dedicated web portal-specific team. However, if a portal objectives or requirements extend to other Microsoft Dataverse related elements, a separate team with the relevant Azure capabilities has to be pulled in.

At Adept Dynamics, our structure is nimble and well-integrated, which allows us to leverage our team’s collective expertise with minimal friction. Any relevant team members skill sets needed for a web portal project are brought forward proactively, as opportunities are identified.

Diverse Web Portal Solutions

We’re capable of building virtually any type of known web portal platform, including custom solutions.

Custom Web Portal Solutions

Adept Dynamics can create and deliver fully unique portal solutions scoped specifically to a client’s business needs. Our team of web portal development experts are experienced at creating wholly unique web portal solutions designated for both external and internal audiences alike.

Client Web Portals

A web portal designed specifically to allow an organization’s most important external partner stakeholders (distributors, suppliers, partners, regulators, etc.) access to designated information that’s pertinent to them and their professional interactions with the business. Client web portals make important business interactions simple while further integrating a business’ most important external stakeholders deeper into ongoing operations.

Customer Self-Service Web Portals

A customer oriented self-service web portal that allows a business’ customers the ability to access self-service information and user-support resources. These self-service capabilities help to drastically reduce onerous and expensive customer support requirements. Customer web portals also allow users the option to create and view their previously submitted cases to monitor progress and submit feedback, which strengthens their brand trust while providing the business with invaluable feedback for improvements.

Employee Self-Service Web Portals

An employee designated self-service web portal is an effective, low-cost means toward a well- informed and motivated workforce. These web portas help organizations streamline and automate routine tasks and empower their teams by offering easy-to-access and informative resources.

Community Web Portals

A community web portal leverages peer-to-peer interactions between customers and a business’ experts to organically grow the catalog of available knowledge in the form of articles, forums, and blog content

Strategic Review and Business Requirements Gathering
Front-End Design
Integrated Team
Diverse Web Portal Solutions

Strategic Review and Business Requirements Gathering

While some of our clients already know which stakeholders they intend to engage through a web portal and the services it needs to offer, many business leaders are unsure where to begin.

To ensure that the most accurate, realistic, and properly vetted project success criteria is set and incorporated into our project framework, Adept Dynamics utilizes a custom strategic approach specifically designed for web portal projects.

All Adept Dynamics web portal projects begin with a robust discovery and business requirements gathering phase. Our strategic process accounts for stakeholder identification, business process mapping, and development phase planning. At its core, our strategic review phase is meant to uncover all requisite information our team will need to craft a perfect web portal solution that’s functional, secure, and effective.

Following completion of the strategic review phase, we create a comprehensive business requirements document (BRD) which serves as a comprehensive blueprint to the web portal architecture and defines overall navigation.

Front-End Design

One of Adept Dynamics’ unique web portal capabilities is our ability to pair cutting-edge front-end and UX design with optimized back-end development.

Other web portal development teams build and implement portals with industry-standard presentations and user interfaces (UI) – which is usually far inferior to the type of web experiences most users have come to expect. We differentiate ourselves in this department through our ability to customize and manipulate UI to meet specific business requirements while also providing a UX experience akin to a well-designed, high performing website.

This is achieved by our team’s unique team member capabilities: industry-leading front-end developers with decades of front-end design experience working in close collaboration with our back-end web portal architects.

We have the experience and knowledge of Liquid Language and Portals Web application programming interface (API), which pair with the creativity and expertise of our front-end developers who specialize in front-end relevant code: HTML, CSS, and JavaScript.

To enable the UX from the back end, we command a master of the components and features native to Microsoft Pages, our primary technology platform for web portal solutions.

Integrated Team

Adept Dynamics web portal practice consists of Business Strategists, Solution Architects, Functional Consultants, Power Platform Developers, Front-End Developers, Quality Assurance Engineers, and Project Managers.

When working with other companies’ web portal teams, clients usually only interface with a dedicated web portal-specific team. However, if a portal objectives or requirements extend to other Microsoft Dataverse related elements, a separate team with the relevant Azure capabilities has to be pulled in.

At Adept Dynamics, our structure is nimble and well-integrated, which allows us to leverage our team’s collective expertise with minimal friction. Any relevant team members skill sets needed for a web portal project are brought forward proactively, as opportunities are identified.

Diverse Web Portal Solutions

We’re capable of building virtually any type of known web portal platform, including custom solutions.

Custom Web Portal Solutions

Adept Dynamics can create and deliver fully unique portal solutions scoped specifically to a client’s business needs. Our team of web portal development experts are experienced at creating wholly unique web portal solutions designated for both external and internal audiences alike.

Client Web Portals

A web portal designed specifically to allow an organization’s most important external partner stakeholders (distributors, suppliers, partners, regulators, etc.) access to designated information that’s pertinent to them and their professional interactions with the business. Client web portals make important business interactions simple while further integrating a business’ most important external stakeholders deeper into ongoing operations.

Customer Self-Service Web Portals

A customer oriented self-service web portal that allows a business’ customers the ability to access self-service information and user-support resources. These self-service capabilities help to drastically reduce onerous and expensive customer support requirements. Customer web portals also allow users the option to create and view their previously submitted cases to monitor progress and submit feedback, which strengthens their brand trust while providing the business with invaluable feedback for improvements.

Employee Self-Service Web Portals

An employee designated self-service web portal is an effective, low-cost means toward a well- informed and motivated workforce. These web portas help organizations streamline and automate routine tasks and empower their teams by offering easy-to-access and informative resources.

Community Web Portals

A community web portal leverages peer-to-peer interactions between customers and a business’ experts to organically grow the catalog of available knowledge in the form of articles, forums, and blog content

Our Customer EngagementProjects

See web portal solutions designed to meet a range of client and customer engagement objectives.

National Executive Search and Placement Firm

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A national executive search and placement firm approached Adept Dynamics for support to modernize and evolve their overall approach to data collection and utilization.

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Customer Engagement
‍Thought Leadership

Hear from our web portal solution experts on the trends, tech, and strategies that are driving the web portal landscape.

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Downloadable brochure detailing Adept Dynamics’ industry-leading web portal solutions.

Adept Dynamics Web Portal Solutions Brochure

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